FAQ よくあるご質問

About Accommodation

  • What time is check-in/out?

    Check-in is at 3:00 PM and check-out is at 11:00 AM

  • Can I check in later than 3:00 PM?

    Although there is no curfew, please notify the hotel if you plan on arriving later than 8:00 PM

  • Is the hotel entrance open 24 hours?

    Yes, you may come and go as you please with your room key during your stay. There is no curfew.

  • Can I extend my check-out time?

    Late check-outs are available for the following additional prices:
    30% of room charge for up to 3 hours, 50% for up to 6 hours, and 100% for extensions exceeding 6 hours.

  • Is there a rate for children?

    1 child (under the age of 6) per adult is free of charge. Adult rates apply to children 6 years of age and older.

  • Can I send a package from the hotel?

    Yes, express delivery service is available at the reception (cash-on-delivery only.)

  • Can minors (guests under the age of 20) stay overnight on their own?

    Minors are welcome, but those under 17 years old or high school students must be accompanied by a guardian, and those 18 or 19 years of age (excluding high school students or younger) must fill out and submit a parental consent form.
    View the Parental Consent Form for a Minor staying in our Hotel [PDF]

  • What should I do with my valuables during my stay?

    There is a safety box in each room. Please remember to take your valuables with you when leaving the room.

About the Restaurant

  • I have a plan without breakfast, can I have breakfast?

    Breakfast is not reserved, so guests staying at the hotel can use it.

  • Can I make a meal reservation?

    We accept reservations for lunch and dinner.
    Tel. number: 0863-33-0606 
    (Reception hours 10: 00-22: 00)

About the Facility

  • Is there a vending machine in the building?

    We have a vending machine on the 1st floor.

  • Do you have a microwave?

    It is installed in the common space "SHARING SPOT" on the 1st floor.

  • Is there Wi-Fi?

    Free of charge for hotel guests and restaurant guests.

  • Is there a laundry service?

    Please contact us as we can handle it at the front desk.

  • Do you have a coin laundry?

    Located in front of the separate single shared shower room on the 1st floor.

  • Is there a smoking area?

    There is one outdoor location and one location on the 1st floor of the hotel building.
    * In principle, smoking is prohibited in the entire building.

  • Is there a parking lot?

    There are 25 cars (free) and an adjacent parking lot (140 cars in Uno Port parking lot, free for hotel guests, free for guests using the restaurant within 4 hours) on the premises.